I wanted to take this opportunity to thank all of the men and women at Howell's. Their efforts each and every day help thousands of Richmond residents.
| The office staff - without them the daily grind of running a business could not get done. A friendly "Good Morning" rings throughout the halls. A bowl of sweet treats sits at Nancy's receptionist desk, inviting all who need a brief pick-me-up. The cubicles are decorated and primed for the "Best Decorations" contest. (It looks like a Ben Franklin store exploded.) From making sure invoices are accurate to organizing ESOP events, the office staff are truly the unsung heroes, and for that I say, "Thank you." |  |
 | The Commercial Department - Many of you reading this have been inside a building here in Richmond that has been made comfortable by the staff in the Commercial Department. In fact, many of the shops at Stony Point Mall and Short Pump Mall have our systems in them to provide their customers a warm haven for holiday shopping. The commercial field crews have to battle cold and hot weather, fickle project superintendants, inspection deadlines, and the omnipresent OSHA inspector. And they still manage to perform their responsibilities on time and with a great attitude. Keep up the good work. |
| The New Residential Construction Department - The housing market may have crashed, but our New Res. department hasn't let that affect them. The field crews are up and working well before most of us even hit the snooze alarm. Their dedication to comfort can be seen in many homes in the Kingham at the Grove, Founders Bridge Estates, and Mountain Springs subdivisions, just to name a few. Like the commercial crews, the New Res crews have to endure much of the same challenges, but at the end of the day they know that they have created a new comfortable home in Richmond. Thank you. |  |
 | The Add-on Replacement Department - These guys are great. If your system needs replacing due to age or failure, then you will have met the sales team. With your best interests in mind they design a system that is just what you're looking for, and then it is handed off to the best installation crews in the country. These guys are not only trained, but they respect you, and your home. Their ultimate goal is to provide you with a quick and efficient installation; treating your home as if it was their own. Thank you guys for all you do everyday. |
| The Service Department - My favorite! From a routine maintenance inspection on a heat pump in Mechanicsville to a heat exchanger replacement in Midlothian to an oil boiler nozzle change in Rockville, my service team is ready anytime and any place for any and every issue at hand. Of course, I take credit for this, but you will not find a better trained crew of service techs, who are also devoted to great customer service. Many of you know Dennis, one of our most popular technicians, but I want to tell you that our whole service team is just like Dennis. John, Jerry, Ricky, Cardell, Jason, Andy, Jim, and Chris are all fantastic and I am proud that I have each of them on my staff. Thank you guys for everything that you do everyday. From the weekend service calls, to trudging through snow to help a customer get their heat back up, and battling the 100° temperatures in July to catch that extra service call with a smile on your face. Thank you, thank you, thank you. |
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And last, but certainly not least - YOU! Our customer! Thank you for choosing Howell's to be your HVAC service company. We strive everyday to improve our performance for you. I hope each and every one of you have a safe and happy holiday season. We appreciate being able to serve you, and look forward to helping you or your friends and family whenever the need arises. So again thank you for being a Howell's customer.
Please, while you're reading this, pause for a second to say a prayer for a friend who could use it. That's a gift to them...just as you are a gift to us.
Happy Holidays and Happy New Year,
Tracy Parrish
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